FAQs
Changes AFTER customization:
Extra fees will incur if you require changes or further customization AFTER your custom order has been completed. Unfortunately, due to the nature of the custom orders, returns are not possible.
Pick Up:
If you are local in Richmond, VA - you can pick up your order(s) on the date that you schedule. I do not do deliveries - only pick up and shipping!
Cancelation Policy:
In the case of cancellations, any fees that have been completed by the supplier prior to cancelation (i.e. shipping & handling or specialty materials purchased) are required to be paid by the customer.
Turn-around Time:
The time it takes to create a custom product varies depending on the number of orders at that period of time. Please contact info@camillacreations.com for more information.
COVID-19 INFORMATION:
Due to the pandemic, there will be times when I do not have all of the supplies needed for a custom order (ex/ enough wood or specific paint). Please keep in mind that I may have longer turn-around times depending on when I make trips to get more supplies. I will keep customers updated throughout the order process if I am running low on supplies. Thank you for your patience!
No Text Policy:
I do not respond or take any orders via text message or any other form of messaging other than email or through my website. Please refrain from sending order information via text, Facebook, or Instagram as I get many new orders every day and can not keep track through social media apps or my personal phone.
Extra fees will incur if you require changes or further customization AFTER your custom order has been completed. Unfortunately, due to the nature of the custom orders, returns are not possible.
Pick Up:
If you are local in Richmond, VA - you can pick up your order(s) on the date that you schedule. I do not do deliveries - only pick up and shipping!
Cancelation Policy:
In the case of cancellations, any fees that have been completed by the supplier prior to cancelation (i.e. shipping & handling or specialty materials purchased) are required to be paid by the customer.
Turn-around Time:
The time it takes to create a custom product varies depending on the number of orders at that period of time. Please contact info@camillacreations.com for more information.
COVID-19 INFORMATION:
Due to the pandemic, there will be times when I do not have all of the supplies needed for a custom order (ex/ enough wood or specific paint). Please keep in mind that I may have longer turn-around times depending on when I make trips to get more supplies. I will keep customers updated throughout the order process if I am running low on supplies. Thank you for your patience!
No Text Policy:
I do not respond or take any orders via text message or any other form of messaging other than email or through my website. Please refrain from sending order information via text, Facebook, or Instagram as I get many new orders every day and can not keep track through social media apps or my personal phone.