Ordering & Custom Artwork
Where can I find prices?
Current products, pricing, and available custom options can be found on the Shop + Prices page.
Do you paint wedding bouquets from photos?
Yes! I offer custom bouquet paintings and floral pieces based on reference photos. Depending on availability, these may include canvases, wood pieces, trays, wedding signs, and other custom artwork.
Custom orders are only available when commissions are open.
Can I request changes to a custom piece?
Please submit all important details, colors, wording, and reference photos before your custom order is started.
Once significant work has been completed, additional changes may require an extra fee. Because custom artwork is made specifically for you, completed custom pieces are generally non-refundable unless they arrive damaged or there is an error on my part.
How long do custom orders take?
Turnaround time varies based on the type of piece and my current order volume.
A typical custom-art turnaround is approximately 4–6 weeks, unless otherwise stated in the listing or discussed before ordering.
If you need your piece by a specific date, especially for a wedding or event, please contact me before ordering to confirm availability.
Do you offer rush orders?
Rush availability depends on my current schedule and may require an additional fee.
Please contact me before ordering if you have a firm deadline.
Are original paintings returnable?
Original artwork is one-of-a-kind and is generally final sale unless it arrives damaged or there is an error on my part.
Current products, pricing, and available custom options can be found on the Shop + Prices page.
Do you paint wedding bouquets from photos?
Yes! I offer custom bouquet paintings and floral pieces based on reference photos. Depending on availability, these may include canvases, wood pieces, trays, wedding signs, and other custom artwork.
Custom orders are only available when commissions are open.
Can I request changes to a custom piece?
Please submit all important details, colors, wording, and reference photos before your custom order is started.
Once significant work has been completed, additional changes may require an extra fee. Because custom artwork is made specifically for you, completed custom pieces are generally non-refundable unless they arrive damaged or there is an error on my part.
How long do custom orders take?
Turnaround time varies based on the type of piece and my current order volume.
A typical custom-art turnaround is approximately 4–6 weeks, unless otherwise stated in the listing or discussed before ordering.
If you need your piece by a specific date, especially for a wedding or event, please contact me before ordering to confirm availability.
Do you offer rush orders?
Rush availability depends on my current schedule and may require an additional fee.
Please contact me before ordering if you have a firm deadline.
Are original paintings returnable?
Original artwork is one-of-a-kind and is generally final sale unless it arrives damaged or there is an error on my part.
Shipping & Local Pickup
Can I pick up my order locally?
Local pickup may be available in the Richmond / North Chesterfield, Virginia area by appointment.
I do not offer local delivery.
When will my order ship?
Ready-to-ship items are processed according to the timeframe listed on the product page.
Made-to-order and custom pieces require additional production time before shipping.
You will receive tracking information once your order ships.
What if my package is delayed?
Carrier delays can occasionally happen after an order leaves my studio.
If tracking has not updated for an extended period, please contact me and I’ll help determine the next step. Some carriers require a waiting period before a missing-mail claim can be submitted.
What if I entered the wrong shipping address?
Please double-check your shipping address at checkout.
If you notice an error, contact me as soon as possible. If the order has already shipped, I may not be able to redirect it.
If a package is returned because of an incorrect address provided at checkout, additional shipping charges may apply to resend the order.
What if my package says “Delivered” but I can’t find it?
First, please check around your property, with household members, neighbors, and your local carrier.
If the package still cannot be located, contact me and I can help you determine what options may be available through the carrier.
What if my order arrives damaged?
Please contact me as soon as possible and include:
Local pickup may be available in the Richmond / North Chesterfield, Virginia area by appointment.
I do not offer local delivery.
When will my order ship?
Ready-to-ship items are processed according to the timeframe listed on the product page.
Made-to-order and custom pieces require additional production time before shipping.
You will receive tracking information once your order ships.
What if my package is delayed?
Carrier delays can occasionally happen after an order leaves my studio.
If tracking has not updated for an extended period, please contact me and I’ll help determine the next step. Some carriers require a waiting period before a missing-mail claim can be submitted.
What if I entered the wrong shipping address?
Please double-check your shipping address at checkout.
If you notice an error, contact me as soon as possible. If the order has already shipped, I may not be able to redirect it.
If a package is returned because of an incorrect address provided at checkout, additional shipping charges may apply to resend the order.
What if my package says “Delivered” but I can’t find it?
First, please check around your property, with household members, neighbors, and your local carrier.
If the package still cannot be located, contact me and I can help you determine what options may be available through the carrier.
What if my order arrives damaged?
Please contact me as soon as possible and include:
- your order number
- photos of the damaged item
- photos of the packaging
Cancellations & Refunds
What is your cancellation policy?
If you need to cancel an order, please contact me as soon as possible.
For custom orders, any work already completed or non-refundable materials already purchased may affect the amount that can be refunded.
Once a custom piece has been completed, cancellations and refunds are generally not available unless the item arrives damaged or there was an error on my part.
Are custom orders refundable?
Because custom artwork is created specifically for you, custom orders are generally non-refundable once work has begun.
If there is an issue with your order, please contact me so I can help.
Are digital products and tutorials refundable?
Digital downloads, prerecorded tutorials, classes, and other digital products are non-refundable once access or download has been provided.
If you have trouble accessing a digital product, please contact me and I’ll be happy to help.
If you need to cancel an order, please contact me as soon as possible.
For custom orders, any work already completed or non-refundable materials already purchased may affect the amount that can be refunded.
Once a custom piece has been completed, cancellations and refunds are generally not available unless the item arrives damaged or there was an error on my part.
Are custom orders refundable?
Because custom artwork is created specifically for you, custom orders are generally non-refundable once work has begun.
If there is an issue with your order, please contact me so I can help.
Are digital products and tutorials refundable?
Digital downloads, prerecorded tutorials, classes, and other digital products are non-refundable once access or download has been provided.
If you have trouble accessing a digital product, please contact me and I’ll be happy to help.
Tutorials & Classes
Can I share or resell your tutorials?
Tutorials, course materials, downloadable files, and instructional content are for the purchaser’s personal use only.
They may not be copied, shared, redistributed, resold, or uploaded elsewhere.
Do you offer private painting lessons?
Yes! Private virtual painting lessons may be available depending on my schedule.
Current options and booking information can be found on the tutorials/classes page or by contacting me.
Where can I find current classes and tutorials?
Current tutorials, classes, and painting resources can be found on the Learn to Paint / Tutorials section of the website.
Tutorials, course materials, downloadable files, and instructional content are for the purchaser’s personal use only.
They may not be copied, shared, redistributed, resold, or uploaded elsewhere.
Do you offer private painting lessons?
Yes! Private virtual painting lessons may be available depending on my schedule.
Current options and booking information can be found on the tutorials/classes page or by contacting me.
Where can I find current classes and tutorials?
Current tutorials, classes, and painting resources can be found on the Learn to Paint / Tutorials section of the website.
Business & Collaborations
Do you offer wholesale or licensing?
Wholesale and licensing opportunities may be available depending on the project.
Please email me with details about your business, project, and what you are interested in.
Do you work with wedding planners or florists?
Yes! I love working with wedding professionals on custom floral artwork, bouquet paintings, wedding signs, and other pieces for couples.
Please email me with the wedding date, project details, and timeline.
Do you accept brand collaborations?
Yes, I’m open to select brand collaborations that are a good fit for my art, studio, and audience.
For collaboration inquiries, please email [email protected] with campaign details, deliverables, timeline, and usage information.
Wholesale and licensing opportunities may be available depending on the project.
Please email me with details about your business, project, and what you are interested in.
Do you work with wedding planners or florists?
Yes! I love working with wedding professionals on custom floral artwork, bouquet paintings, wedding signs, and other pieces for couples.
Please email me with the wedding date, project details, and timeline.
Do you accept brand collaborations?
Yes, I’m open to select brand collaborations that are a good fit for my art, studio, and audience.
For collaboration inquiries, please email [email protected] with campaign details, deliverables, timeline, and usage information.
Contact
What’s the best way to contact you?
Email is the best way to make sure I see your message.
[email protected]
What should I include when emailing about an order?
Please include your order number, the name used on the order, and a brief description of what you need help with.
What should I include when asking about a custom piece?
Please include the type of piece you’re interested in, approximate size, preferred colors or flowers, reference photos if applicable, and any deadline or event date.
That’ll help me give you the most accurate information as quickly as possible.
Email is the best way to make sure I see your message.
[email protected]
What should I include when emailing about an order?
Please include your order number, the name used on the order, and a brief description of what you need help with.
What should I include when asking about a custom piece?
Please include the type of piece you’re interested in, approximate size, preferred colors or flowers, reference photos if applicable, and any deadline or event date.
That’ll help me give you the most accurate information as quickly as possible.